Privacy Policy

General Data Protection Regulation (GDPR)

This Privacy Policy describes how Luso Bonsai Unipessoal, Lda (hereinafter Luso-Bonsai) is responsible for processing the personal data of its customers, employees, partners, and other entities and users of its services, in strict compliance with the regulatory and legal standards in force, namely Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, known as the General Data Protection Regulation (GDPR) and Law No. 58/2019, of 08.08.2019.

The personal data of customers provided on the website and/or physical store are for exclusive use by Luso-Bonsai, which guarantees their security and privacy through the use of advanced computer security systems for this purpose.

Examples of stored personal data include: name, address, phone number, email, country, gender, age, geographic location, phone, and interests shown in services/products. We may also collect data such as your computer's IP, browser type, browser version, pages visited on our site, date, time of visit, and time spent on them. No data of racial, religious, sexual orientation, or political nature is collected.

We will keep and use your personal data for the minimum time necessary to optimize and ensure the functionality of the services you requested, including billing, guarantee their security, and also to obtain general statistics on the use of our site/services.

Unless otherwise informed by the customer, Luso-Bonsai may use customer data for promotional and marketing actions, and the customer may at any time request the cancellation of these through the "My Account" area, by letter, email, or directly at our facilities.

Your data will not be transferred to other companies; we will only disclose it to comply with any legal obligation before public entities or to protect and defend the rights or property of Luso-Bonsai.

Should we subcontract companies or individuals to assist us in product and service communication or their analysis, these "third parties" will only have access to personal data strictly related to the service to be performed, will be companies that comply with current legislation, and will be bound to total confidentiality in data processing.

We are not responsible for personal data or sensitive messages provided in public comments on our website or social networks; these may be collected and used by third parties without our knowledge.

We only collect data from individuals over 16 years old or from those aged 13 with the express consent of parents or their legal guardians; we do not intentionally collect data from minors under 13 years old. If you are a parent or legal guardian and are aware that your children have provided us with personal data, please contact us so that we can take measures and remove that information from our servers.

The customer may at any time access their data to exercise their right to modify or delete it through the "My Account" area or directly at our facilities, by letter, email, or in person.

You may also choose to stop receiving information about products and promotions. To do so, you can change your preference in “My Account,” or click the link to unsubscribe from advertising emails. Alternatively, you can send us an email from your customer account requesting to be removed from the "Newsletter".



‘Cookies’ Policy

Our website uses ‘Cookies’—small text files placed on devices that help us provide a better user experience.

‘Cookies’ help the site to anonymously remember information about your visit, such as shopping preferences, viewing, and other settings, without storing personal data. This makes your next visit easier and the site more useful.

If you wish, you can disable the ‘Cookies’ of our site through the browser you are using in the Privacy and Security section and continue browsing the site.

For more information, please consult the following link:

http://www.allaboutcookies.org/

Updated on October 25, 2024.